Our clients or stakeholders are the lifeblood of our existence and therefore, we pledge to work hard to constantly provide value and benefits to them so that we are able to sustain our income and, subsequently perform our corporate social responsibilities.

We pledge to treat and respect every human being as a unique individual with different talents, characteristics and preferences with different needs, wants and aspirations.

Empowerment brings with it a heavy responsibility of fulfilling and accomplishing our corporate missions and, as such, we are fully committed to leading the way from the beginning until we have achieved all the plans that we have set out to do.

Practising the highest levels of professionalism, honesty and fairness with all our stakeholders, and constantly displaying our attitudes of timeliness, attention to details and service conscientiousness.

We recognise that there are some unfortunate people, some unfortunate situations and some unfortunate events that occur at some time or another in our lives. So, it is MBI Kedah’s primary responsibility to be spontaneous in our willingness to assist those who are afflicted with any unfortunate situations in their lives, with full impartiality.